Social-network analysis has the potential to uncover the informal networks that exist in an organisation and can help to explain and understand the mechanisms used to collaborate, innovate and even simply working out what makes an organisation “tick”.

IBM researcher Kate Ehrlich, part of the On Demand Innovation Services (ODIS) group of IBM spoke with Business Week about the role of social networks in an organisation.

Read the full article: IBM: Untangling Office Connections

Luis Suarez writes an analysis of the interview on his own blog: IBM: Untangling Office Connections